Privacy policy
How Madeleen van Eeden Biokinetics collects, uses and protects your personal information. Last updated October 2026.
1. Who we are
This website belongs to Madeleen van Eeden Biokinetics ("we", "us"), a Biokinetics practice at Grip and Rip Fitness, 122 Danie Theron Street, Secunda. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).
Information Officer: Madeleen van Eeden · kineticrehab@mweb.co.za · 082 659 0825
2. Information we collect
Through this website: the website itself has no sign-up or contact forms and does not ask for your personal details. If you contact us by WhatsApp, phone or email, we receive the details you choose to share, such as your name, number and message.
As a patient: to treat you, we collect your contact details, ID number, medical aid details, emergency contact, health and medical history, and information about your treatment and progress. Health information is special personal information under POPIA. We process it as permitted for health professionals, to provide your care and to claim from your medical aid.
Website statistics: we use Cloudflare Web Analytics to count visits and see which pages are popular. It doesn't use cookies and doesn't identify you personally.
Your preferences: if you change the text size, your choice is saved only in your own browser.
3. How we use your information
- To respond to your questions and book appointments
- To assess you, plan and provide your treatment
- To submit claims to your medical aid and manage accounts
- To communicate with your referring doctor or other health professionals involved in your care, with your consent
- To meet our legal and professional obligations, including HPCSA requirements
We do not sell your personal information or use it for unrelated marketing.
4. Third-party services
Some links on this website take you to services that have their own privacy policies:
- Recomed for online bookings
- WhatsApp (Meta) for messages
- Google Maps, which only loads if you choose to show the map
- Cloudflare, which hosts this website
5. Sharing your information
We only share your information when it's needed for your care or required by law. For example, with your medical aid for claims, with health professionals involved in your care (with your consent), or when the law requires it.
6. Keeping your information safe
We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. Patient records are kept confidential and are only accessed by people who need them to provide your care.
7. How long we keep it
We keep patient records for as long as required by HPCSA guidelines and South African law, and then dispose of them securely.
8. Your rights
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, object to certain processing, and withdraw your consent where processing is based on consent. Contact our Information Officer to make a request.
If you're unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator (South Africa): inforegulator.org.za · enquiries@inforegulator.org.za.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.